Welcome to Astro Visual Pty Ltd
These terms and conditions outline the rules and regulations for the use of Astro Visual Ltd’s Website.
Astro Visual Pty Ltd ABN 64 629 433 886
Astro Visual Pty Ltd is located at: Thornton, NSW
Phone: 0421 274 073
Email: avteam (at) astrovisual.com.au
We help cycling clubs and other riding groups and organisations within Australia to get a cycling kit exactly as they desire for a price they can afford; without compromising quality!
We specialise in helping you establish your identity. We strive to supply cycling products that make you stand out from the crowd.
Our range includes various road and mountain bike jerseys, sleeves, vests, jackets, bandannas and other cycling apparel.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Astro Visual Pty Ltd’s website if you do not accept all of the terms and conditions stated on this page.
Unless otherwise stated, Astro Visual Pty Ltd and/or it’s licensors own the intellectual property rights for all material on Astro Visual Pty Ltd. All intellectual property rights are reserved. You may view and/or print pages from https://www.astrovisual.com.au for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://www.astrovisual.com.au
- Sell, rent or sub-license material from https://www.astrovisual.com.au
- Reproduce, duplicate or copy material from https://www.astrovisual.com.au
Redistribute content from Astro Visual Pty Ltd (unless content is specifically made for redistribution).
How long will it take for my order to arrive?
Please note: Delivery times listed below are approximate. We can not account for delays out of our control. These timeframes do not apply to custom products as manufacturing times vary and can be many weeks.
Australian Regular Registered Orders: Usually within 3-9 working days from order dispatch.
Australian Express Registered Orders: Usually, within 1-3 working days from order dispatch.
Can I return a custom ordered item?
Custom items are not eligible for return, exchange or refund, unless the product has a defect. Please check your sign off’s on design/’s and quantities carefully.
Can I return a store sale item?
Yes unless it is a discontinued product as we will occasionally put them on sale to clear the remaining stock. These clearance items will be clearly advertised and cannot be returned or refunded.
Who pays the postage for a return?
The cost of returning an item for a refund is your responsibility. We recommend using a trackable method as both you and us can track the return if there are any problems. Liability for the return is with you until we have received the item(s).
How do we process refunds?
We aim to process returns within 2 working days of their arrival back to our head office address. Our warehouse staff will then check your return and original order details and if the returns are in an acceptable condition, we will process a refund back to your original payment method within 3 working days.
What if I am sent a defective item?
All our products undergo stringent quality checks from the beginning of their manufacturing process. Faults can occur however from time to time that slip through the quality checking processes. In the unlikely event that you do receive a defective item, please notify us within 7 days of receiving the item. We will typically request you return the faulty item to us for replacement, or refund if it is no longer available. If we have agreed an item is clearly defective we will refund your reasonable postage costs. In cases where the customer has chosen not to accept an item(s) for reasons of their own choosing or against our assessment, the cost of returning the item(s) is born by the customer.
What about currency fluctuations for refunds?
As all our transactions are processed in AUD we are unable to account for foreign currency fluctuations. In the unlikely need to refund the transaction will be based on the original purchase AUD price. We apologise for any inconvenience this may cause.
Custom Ordering – How it works
Contact and Design.
You contact us and we come up with 1 or more concepts we think will suit your needs/style. Artwork charges are currently included.
Adjustments or redesigning if necessary, provide an image and size chart(s) to the client.
NOTE: All original design elements reminds the copyright of Astro Visual.
Client sends in order of quantities and sizes required.
nvoice and Artwork Prep.
Prepartion of the artwork and template for the manufacture of the product. Invoice and sign-off sheet is emailed to client.
Colour Confirmation (optional)
If the client wishes or needs to see the colours in person prior to the order being manufactured, we offer a colour confirmation whereby a sample ‘flat print’ is created and express posted to the client for approval and return (express bag included) to us. See Note 2 below for more info.
Once the client has paid the invoice (and payment has arrived in our system) and responded to the sign-off sheet, the order is sent to the manufacturer.
Shipping is by Australia Post.
Note 1: Lead times vary depending on availability of vector logos etc, manufacture workload, complexity of design, communication and other unforeseen factors. As a rule of thumb, we shoot for around 4 – 6 weeks for delivery to client after the order is placed and paid for according to Step 5.
Note 2: Colours viewed on our monitors are likely to differ from how the colours display on the client’s monitor. A colour matched to a monitor may not appear the same on a printed, fabric garment. Fabric printing inks can vary in colour depending on fabrics and machines used for different fabrics. Even Pantone colours viewed printed on card do not accurately reproduce on fabric.
Note 3: Currently we only supply to Australian addresses.
All prices displayed are in Australian Dollars.
Astro Visual wishes to emphasise that in accepting services, customers indemnify Astro Visual for the violation of any law or Astro Visual policy, that results in loss to Astro Visual or the bringing of any claim against Astro Visual and any of it’s employees, proprietors or directors. This means that if Astro Visual or any of it’s employees, proprietors or directors are sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Astro Visual and any of it’s employees, proprietors or directors, plus costs and reasonable attorney’s fees.
Complaints and Enquiries
If you have any queries or complaints, please contact us at:
Ph: 0421274073 or Email: avteam (at) astrovisual.com.au